Marsh  
MarshCargo
 
 
Claim Procedures
 
  Claims Handling
  • It is important that exceptions be taken in writing on all receipts. This will not only facilitate the processing of the claim with insurers but is also extremely important for subrogation purposes.
  • If loss/damage is suspected, immediate written claim should be issued to all carriers involved (steamship line, airline, trucker, barge line etc.).
  • For all claims (i.e. imports, exports, inland transit etc.) covered under the cargo policy, prompt reporting of loss or damage is necessary in order to permit the assignment of a surveyor or to take any other action deemed necessary to minimize the loss and handle the claim to conclusion.
  • Complete documentation must be forwarded to Marsh, Inc. and/or surveyor when one is required. Documentation will include:
    1. Bills of Lading(all)
    2. Packing List
    3. Commercial Invoice
    4. Original insurance certificate (if applicable)
    5. Written claim against the carrier
    6. Confirmation of non-delivery or carrier reply if received
    7. Itemized claim statement
    8. Delivery receipt
    9. Repair / Expense Bills (if applicable)
    10. Duty Consumption Entry Form (if applicable)
    11. Any other documentation particular to loss which may be necessary
  • Upon receipt of all necessary information, claim will be reviewed and adjusted by Marsh, Inc. and forwarded to the Insurance Company for final settlement.
  • As there is the potential for prejudicing recovery/subrogation rights under the policy, no settlement should be accepted from a carrier responsible for loss or damage without first obtaining approval form Marsh or the Insurance Company.
  • Subrogation efforts against responsible third parties will be pursued by the insurers and your assistance may be required.
  •   Subrogation
  • One purpose of insurance is to relieve you of the time and expense involved in pursuing recovery from the party responsible for loss.
  • Underwriters only attain rights of subrogation through claim payment.
  • Until such time, it is your duty to take all steps necessary to preserve these rights by:
    1. Inspecting cargo upon delivery
    2. Noting exception
    3. Filing notice with the carrier within prescribed time limits
  •   Time Limits for Filing with Carriers
      VIA AIR FREIGHT (INTERNATIONAL)
      Loss, Damage or Delay   Concealed Damage   Non-Delivery   Suits for Loss,
    Damage or Delay
      Damage 14 days from delivery. Delay 21 days.   14 days from delivery.   120 days from shipping date.   2 years from arrival or scheduled arrival.
      VIA STEAMSHIP (SHIPMENTS TO AND / OR FROM THE U.S.)
      Loss, Damage or Delay   Concealed Damage   Non-Delivery   Suits for Loss,
    Damage or Delay
      1 year from delivery or scheduled delivery.   Report in writing within 3 days of delivery.   1 year from scheduled delivery.   1 year from delivery unless extended in writing.
      VIA RAIL AND / OR TRUCK
      These vary in each country and you should determine the limits for filing written notice in accordance with the laws of the appropriate country. With the United States, domestic carriers typically must receive a formal claim with a specific amount within 9 months of the delivery date.
    Sample Notice of Claim Against Carrier
     
    DATE
     
    Address of Carrier
     
    Re: Vessel or Carrier's Name: _________________
    Bill of Lading No. Date: _________________
    Description of Shipment: _________________
    Estimate of Loss: _________________
    Reference No.: _________________
     
    To whom it may concern:

    The captioned shipment was received short and/or damaged, for which we hold you fully responsible.

    A formal claim with supporting documents will be submitted when the exact amount of loss has been determined.

    Very truly yours,

     

      General Average
  • Definition: A contribution by all parties in a sea voyage to make good a loss sustained by one of their number on account of sacrifices voluntarily made of part of the ship and/or cargo to save the venture from an impending peril, or for extraordinary expenses necessarily incurred by one or more of the interests embarked in the enterprise. Some degree of success must occur, otherwise, if nothing were saved, there is nothing to contribute to General Average.
  • A General Average is borne jointly by the cargo and vessel owners in proportion to the value to which their goods bear to the total value of the interest involved.
  • A Maritime Lien is placed by the Shipowners on the cargo for its pro-rata share of the total amount to be made good in General Average.
  • Before any cargo is released by the carrier, each cargo owner is required to sign a General Average Bond plus a cash deposit usually based on a percentage of the invoice value estimated to cover future General Average expenditures. Customarily the Shipowners will accept a General Average Guarantee signed by a reputable Insurance Company of the cargo interest in lieu of a cash deposit.
  • In order to obtain prompt release of the cargo and to assist insurers in posting their Guarantee in lieu of a cash deposit from cargo interests, you should contact Marsh as soon as possible after learning of the General Average and provide the following documents:
    1. Copy of the completed General Average Bond and any correspondence received from the Shipowners or their General Average Adjusters
    2. Copy of the Commercial Invoice
    3. Copy of the Ocean Bill of Lading
    4. Copy of the Insurance Certificate, or Declaration, if no Certificate was issued.
  • It is imperative that these documents be submitted as quickly as possible in order to avoid delays in receiving the cargo. General Average Guarantees will not be issued by insurers without verification of values and terms of sale.
  •